Booking & Cancellation Policy (EU held events only)

For any questions related to your booking, call our Customer Service Department on: +44 (0)20 7336 4600.

Cancellation Policy

This booking may only be cancelled by notifying Sally Chatters on +44 (0)20 7336 4600, all cancellations MUST be confirmed in writing no later than three weeks before the event. A cancellation fee of 50% (plus VAT) will apply. No refunds will be made for cancellations in the three weeks prior to the event. A substitute delegate may be sent, in which case no cancellation charges will apply. It may be necessary for reasons beyond the control of OsneyMedia to alter the content and timing of the programme or the location of the event.

Payment Policy

Payment must be received on or prior to the first day of the event or 15 days from the invoice date whichever is the earlier. Registrations with no immediate payments will attract an Administration Fee of £45.00 + VAT (or equivalent if billed in another currency). Unpaid invoices will accrue interest at the daily rate equivalent to 2% above the prevailing National Westminster Bank Lending Rate. Any new bookings made within 14 days prior to the event must be paid by credit card on application. Non-payment will be taken as a cancellation therefore you may be refused entry at the event.

Booking Terms and Conditions

If for any reason OsneyMedia decide to make material changes to this conference, we are not responsible for covering airfare, hotel or other costs incurred by registrants. In the event that OsneyMedia cancel the event, OsneyMedia reserve the right to transfer this booking to another conference to be held in the following twelve months, or to provide a credit of an equivalent amount to another conference within the same sector within the following twelve months. Should OsneyMedia fail for any reason to organise or identify an alternative event in these circumstances your fee will be refunded in full.

Indemnity: Should for any reason outside the control of OsneyMedia, the venue or speakers change, or the event be cancelled due to an act of terrorism, extreme weather conditions or industrial action, OsneyMedia shall endeavour to re-schedule but the client hereby indemnifies and holds OsneyMedia harmless from and against any and all costs, damages and expenses, including legal fees, which are incurred by the client.

The construction, validity and performance of this agreement shall be governed in all respects by the laws of England to the exclusive jurisdiction of whose Courts the Parties hereby agree to submit.

Attendance fees for delegates from outside EU are payable with the booking. All new registrations received within 14 days before the event are payable with the booking.

Visa letters will be issued only upon the receipt of payment. It is attendees’ responsibility to ensure that relevant travel documents are obtained prior to event.